We guarantee to provide just the right products according to your needs.
WHAT CAN BE RETURNED/ EXCHANGED
If you are trying our outerwear products for the first time and are facing any issues relating to fit or size. You can return or exchange the product after fit trial, with the tags intact, along with the product package.
Due to hygiene reasons, we do not encourage exchange or returns on any of the products belonging to our innerwear category due to its intimate nature.
We guarantee to deliver our products with utmost care, if in any case you have received the wrong product you are eligible for returns or exchange.
Our priority is customer satisfaction, safety, hygiene, and happiness. Thus, we do take the returns from all the product categories, in case of any manufacturing defect.
Returns/Exchanges do not apply to the products that have been purchased from the offer zone.
Product part of multipack should not be returned individually. Unless approved by the customer care team/company.
If requested the customer must be able to provide the pictures of the garments delivered, as attachments via mail/ WhatsApp.
Since some of the products are manufactured in assortment the company is neither responsible nor ready to accept returns or exchanges if there is any variation in the print shown in the reference image & product delivered.
RETURN/EXCHANGE GUIDELINE
The customer is requested to raise complaints if any within 7 days from the date of delivery.
The products must be purchased exclusively from the company website to make any of the returns or exchanges applicable.
You can register for returns or exchanges through the company website/customer care number by providing the required details.
The customer is expected to provide the correct pick-up address at the time of return/exchange.
No damages must/should be caused by the customer during the time of return/exchange. (Damage caused during the time of delivery is acceptable.)
In case of return/exchange kindly send it to: Bldg No. X11/1B, M.E.S. Junction, South Vazhakulam (PO), Aluva, Kerala 683105
In case of missing (any garments or accessories) – contact customer care with the details of shipments. The missing product shall be sent to you immediately.
The product once returned, will only be eligible for a refund or exchange only after the quality check.
We do not encourage to take back any products that has been used, washed, torn, stitched or has any sort of alterations made by the buyer.
In case of any error or doubts kindly contact the customer care number provided.
In case of an exchange, we look for the product availability, if not the same range of products is not available the company gives a replacement or 100% cashback on the product purchased.
In case of a purchase made from EBOs, the customer is expected to connect with the respective EBO.
File your complaints at:
hello@revvuplife.com OR Contact number: 0484 2759899 +91- 7356677999
Working hours: 9 am – 5.30 pm (Monday – Saturday)
Public holidays excluded.
HOW IS THE MONEY BEING REFUNDED?
Once the return is successfully completed, the money shall be refunded back to your account. Only electronic transaction of money is applicable. The company does not appreciate any other methods including cash, cheque, DD, etc.
The company shall not take responsibility for the payments or return credits if the credentials entered by the customer are incorrect. Therefore, we request the buyer to enter the credential details correctly.
The convenience fee shall be deducted from the refund given for the C.O.D orders.
RETURN/EXCHANGE CHARGES
No charges shall be claimed from the customers during the time of returns/exchange. Provided the buyer is expected to use the same courier service. Please make sure that the return of the product has been approved from the company side. (International shipments excluded).